Using your tenant portal to submit a maintenance request is and always has been the best way. We highly recommend using your tenant portal for all non-emergency maintenance requests. It is very helpful when submitting a maintenance request if you can include pictures or provide details and any troubleshooting you have done. For appliances, it is helpful if you can provide the make, model number, or serial number of the appliance in question. For emergencies or if damage is occurring, please call (229)-474-3340 to speak with a live person 24/7.
In the event you are experiencing an emergency OR if the issue is causing damage to the property, please call the maintenance line at (229)-474-3340. To determine what is considered an emergency or what is required of you during an emergency please refer to the Maintenance Checklist.